Operations Manager

Position Overview

The Operations Manager builds and manages lean, agile, and transparent organizational processes that provide the Zoe Toronto community with excellent and reliable care and protection. They support the Executive Director by overseeing HR and policy compliance, legal filings, database management, and communications. As a servant leader, they are attentive and responsive to the needs of microchurch workers and produce administrative solutions that are both rigorous and relational, upholding a reputation for operational excellence and accountability while offering customized relief and freedom to our faithful frontline workers.​

Primary Responsibilities

Human Resources & Compliance

  • Oversee documentation for hiring and onboarding new employees

  • Uphold organizational policies, procedures, and legal compliance

  • Maintain healthy HR practices, including policy training, Paid Time Off, manager performance, and annual staff reviews

Philanthropy & Communications

  • Research and oversee grant application processes

  • Provide ministry reports to institutional and private donors

  • Compile organizational newsletter for community members

  • Manage website and social media accounts

Information Technology

  • Maintain and oversee the Annual Calendar, including all necessary filings

  • Manage Google Workspace and all organizational documents

  • Track key organizational metrics

Events & Facilities

  • Provide operational support for major organizational (non-microchurch) events (including insurance, refreshments, registration, etc.)

  • Maintain an updated facilities database and facilitate bookings for microchurches and programs as needed

Qualifications

  • Demonstrated excellence in project management

  • High-Level Proficiency in Google Sheets, both technically and aesthetically

  • Strong verbal and written communication skills.

  • Excellent planning and project management skills.

  • Proficiency with Google Workspace and Asana.

Qualities

  • Passionate about the gospel of Jesus, microchurch ministry, and serving marginalized communities

  • Growth-oriented, eager to give and receive feedback

  • Resourceful, innovative, and solution-focused leader who takes initiative

  • Highly adaptable and energized by a dynamic work environment with evolving priorities and multiple deadlines across various roles.

  • Collaborative listener who understands the needs of diverse clientele

  • Self-motivated, hard worker who obsesses over the details and takes pride in doing excellent work for a worthy cause

Role Details

  • Part-Time (10-16 hours per week)

  • Primarily remote; on-site responsibilities in downtown Toronto 3x per year

  • Flexible hours, while maintaining a 24-hour response time during weekdays

  • Compensation: $18-23/hour

  • Contract ends April 30, 2026 (with the possibility of extension and a raise with strong performance)

  • We desire to fill this position by November 15, 2025

  • Weekly hours, compensation, and scope of responsibility will depend on the candidate's qualifications

    Interested candidates should email their resume to connect@zoetoronto.com with the subject line “Operations Manager Application”. Only applicants selected for an interview will be contacted.